Terms & Conditions

General


www.bellaclarkjewellery.com  is owned by Bella Clark (ABN 55 239 258 720)

The following Terms and Conditions apply to all visitors or users (“you,” “your,” or “yours”) of our Website and of our webpages (collectively, our “Services”). By using our Website, you agree to be bound by these Terms. We reserve the right to modify the Terms at any time. Changes and clarifications will take effect immediately upon their posting on the Website. If you do not agree to any of these changes, you must discontinue using the Website.

Bella Clark Jewellery is based in Melbourne, Australia. All products displayed on the Site are in Australian Dollars (AUD), unless otherwise stated.

Shipping

As all pieces are handmade with TLC, they can take anywhere from one to five working days to be made before shipping. When the piece is ready, it will be posted as soon as possible. So please be patient <3

Please make sure you provide the correct shipping address at checkout, as once the order has been lodged with Australia Post, we cannot make any adjustments. Bella Clark Jewellery is not responsible for items lost, stolen or damaged in the post.

All orders are posted using the Australia Post registered post service with signature on delivery. A tracking number will be provided and postage to anywhere in Australia is at a $12.00 flat rate. Australia wide express shipping is available with tracking and signature on delivery for $16.00. Please note express shipping doesn't guarantee next day delivery, as orders will be express shipped once the pieces have been made.  All international orders are a flat rate of $30.

Transit times for the Australia Post standard service range from one to seven days depending on your location within Australia.

International shipping is lodged through Australia Post. Transit times for International orders are roughly two to three weeks, but can vary due to customs clearance once it reaches your country. International shipments may be subject to import duties and taxes. Additional charges for customs clearance are the responsibility of the recipient. Bella Clark has no control over international duties and taxes, nor can we predict what a country will charge. 

 

Returns & Faulty Items

All pieces purchased online are non-refundable. All items are handmade to order and therefore exchanges or returns are not offered for change of mind.

If the piece is faulty, please email hello@bellaclarkjewellery.com with the order number, an image of the actual piece and a description of the fault. If the piece has a manufacturing fault, a replacement will be made. A replacement cannot be made for items damaged with natural wear and tear or if they have been lost. Replacements can only be made within 30 days of purchase. 

If the piece has been accidentally damaged by accident through wear and tear, Bella Clark will assess the piece and create the best outcome.

Please note these T&Cs can only be applied to pieces purchased through the online store or via direct email and cannot be applied to pieces sold at any of our stockists.

 

Bespoke Pieces

With ordering bespoke pieces, a minimum 30% deposit must be made within seven days of the invoice being received. This deposit is non-refundable. Once the deposit has been made, the making process will begin. The rest of the invoice must be paid before the piece is picked up or posted. 

Alternatively, the invoice can be paid in full within seven days of being received, which will also then start the making process. This payment is non-refundable. 

Bespoke pieces are non-refundable and exchanges or refunds are not offered for change of mind.