Terms & Conditions


General


www.bellaclarkjewellery.com is owned by Bella Clark (ABN 55 239 258 720)

The following Terms and Conditions apply to all visitors or users (“you,” “your,” or “yours”) of our Website and of our webpages (collectively, our “Services”). By using our Website, you agree to be bound by these Terms. We reserve the right to modify the Terms at any time. Changes and clarifications will take effect immediately upon their posting on the Website. If you do not agree to any of these changes, you must discontinue using the Website.

Bella Clark Jewellery is based in Melbourne, Australia. All products displayed on the Site are in Australian Dollars (AUD), unless otherwise stated.
 

Returns & Faulty Items

All pieces purchased online are non-refundable. All items are handmade to order and therefore exchanges or returns are not offered for change of mind.

If the piece is faulty, please email hello@bellaclarkjewellery.com with the order number, an image of the actual piece and a description. If the piece has a manufacturing fault, a replacement will be made. A replacement cannot be made for items damaged with natural wear and tear or if they have been lost. Replacements can only be made within 30 days of purchase.

To be eligible for a return/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

If the piece has been damaged by accident through wear and tear we can assess the piece to create the best outcome.

Shipping

Once we have confirmed your refund, to return your product, you should mail your product to: Bella Clark, 158 Gertrude Street, Fitzroy VIC 3065, Australia 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

Additional non-returnable items: Gift cards 

Please note these T&Cs can only be applied to pieces purchased through the online store or via direct email and cannot be applied to pieces sold at any of our stockists.

 

 Bespoke Pieces

The process of designing each perfect piece is a collaborative process, which ensures it will be treasured forever. Because of the time spent during this process of collaboration, there is a minimum 30% deposit must be made within seven days of the invoice being received for bespoke pieces. This deposit is non-refundable. Once the deposit has been made, the making process will begin. The rest of the invoice must be paid before the piece is picked up or posted.

Alternatively, the invoice can be paid in full within seven days of being received, which will also then start the making process. This payment is non-refundable. 

Bespoke pieces are non-refundable and exchanges or refunds are not offered for change of mind.

Currently, our turnaround time for bespoke pieces is approximately 4-6 weeks as we re-enter stage three restrictions. We will endeavour to always keep you updated on the status of the turnaround time.

Quotes for 14ct + 18ct rings can be discussed, as well as yellow, white or rose gold - as these prices are all unique and subject to change.  Please note that these prices may change slightly due to design.

 

Products & Content

All Bella Clark content, products and prices shown on this site are subject to change without notice at any time. We make the best effort to display correctly the images and descriptions of our products, including the colours. Colour of the hues of the gemstones used may vary due the natural properties, tones may also vary depending on your computer screen.

 

Placing and order & order confirmation

Please follow the checkout instructions to place your order.  Once we have received the order, we will send you an Order Confirmation via e-mail to acknowledge that we have received your order. All orders are subject to approval by Bella Clark and we will confirm the order is complete by sending you an Australian Post tracking number via email. We reserve the right to cancel your order at any time before we have accepted it and we may withdraw our approval and cancel your order where there has been an obvious error in price or where the products are no longer in our inventory.  We also reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer.  We may also require verification of information prior to the acceptance and/or shipment of any order. 

 

Privacy Policy

Bella Clark (ABN: 55 239 258 720)

1. Bella Clark values your privacy

Bella Clark is committed to supporting the ‘National Privacy Principles for the Fair Handling of Personal Information’ which has set clear standards and guidelines for the collection, access, storage and use of Personal Information which Bella Clark may obtain during the course of our business operations. As defined in the Privacy Act 1988 (Cth), ‘Personal Information’ is information or an opinion, whether true or not, and whether recorded in a material form or not, about you or from which your identity can be reasonably ascertained.

Our Privacy Policy sets out matters of which you should be aware regarding the information we may collect about you, our policies on the management of Personal Information and generally, what sort of information we hold, for what purposes and how we collect, hold, use and disclose that information.

2. The information we collect.

In order to provide you with services, we may ask for personal details such as your name, address, telephone number or e-mail address. Australian Privacy laws require Bella Clark to collect your Personal Information directly from you if it is reasonable and practical to do so. Where we have collected Personal Information about you from another source, Bella Clark will take reasonable steps to ensure that you are made aware of:

Bella Clark collecting Personal Information about you and how you can contact Bella Clark regarding the collection of such Personal Information;

- How you can gain access to the Personal Information collected;

- Why Bella Clark collected the Personal Information

- Who Bella Clark would usually disclose such Personal Information to any law requiring Bella Clark to collect Personal Information and the main consequences (if any) for not providing all or part of the Personal Information.

3. How that information is used

We do not use or share Personal Information for any purpose other than for the purpose for which it was disclosed. We do not provide or sell Personal Information to other organisations. However we may disclose Personal Information to our service providers who provide services in connection with our products and services.

4. Keeping information accurate and up to date

We take all reasonable steps to ensure that all Personal Information we hold is as accurate as is possible. You may contact us at any time and ask for its correction if you feel that the Personal Information we have about you is inaccurate or incomplete.

5. Keeping information secure

Bella Clark takes measures to ensure your Personal Information is protected from unauthorised access, loss, misuse, disclosure or alteration. We store Personal Information in different ways, including electronic form. We use security procedures and technology to protect the Personal Information we hold. Access to and use of Personal Information within Bella Clark is appropriately limited by us to prevent misuse or unlawful disclosure of that Personal Information by others.

6. Dealing with Bella Clark online

We use cookies to enable us to identify you. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to warn you before accepting cookies. If you have set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. We use cookies to help us improve our service to visitors to our site and to ensure that our site stays easy to navigate and useful to its visitors.

7. Links to other sites from our website

You may be able to access external websites by clicking on links we have provided. Those other websites are not subject to our privacy standards, policies and procedures. You will need to contact or review those websites directly to ascertain their privacy standards, policies and procedures.

8. More information

More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner’s website www.privacy.gov.au

9. Contacting us

hello@bellaclarkjewellery.com

Bella Clark Studio is located at 158 Gertrude St, Fitzroy, VIC 3065.