Frequently Asked Questions
Can you make bespoke pieces?
Yes, absolutely. Please see our bespoke page for more information surrounding the collaborative process.
How do I know what size ring to buy?
We have a size guide here. If you are still feeling unsure of your ring size, we have a ring sizer which can be sent out to you, and the cost of this will be credited towards your next order.
Do you make men's jewellery?
Yes, of course. Whilst all of our pieces are unisex, certain pieces may be altered to suit as required. We are able to make certain pieces either thicker or thinner to suit and are more than happy to work with you to create a certain vision you may have.
What is the timeframe between ordering and receiving my piece?
For our ready-to-ship pieces, we endeavour to send these out between 3-8 days of the order being placed.
Our turnaround time for bespoke pieces is approximately 4-6 weeks as we re-enter stage three restrictions.
We will always keep you updated on the status of the turnaround time if there are any changes.
Can I come to your studio to pick up my order / try any pieces on?
As the state of our climate is undergoing constant change, I am taking all precautions possible to ensure that we operate as safely as possible. These precautions are being reviewed often, as your health and safety is our top priority.
Therefore, there will be no more face-to-face appointments until further notice, however I am very happy to undertake these appointments online through email.
My online store is always open for you. If you have any questions or queries during this time, please send me an email at email@example.com
I have just received my ring, but it is the wrong size. What can I do?
I am happy to resize your ring for you. Ring sizing costs $30 (within two sizes) - if you return your piece to me, I am able to resize it for you and post it back to you when I am finished. As this does take time and labour, postage must be paid for by the customer.
Do you offer repairs on jewellery?
If a piece I have created needs repairing, please email me at firstname.lastname@example.org and I will be more than happy to help.
I do not, however, offer jewellery repair services for the work of other jewellers.
For any other enquiries, please feel free to shoot me an email at
email@example.com - I am always more than happy to chat!