The process of designing each perfect piece is a collaborative process, which ensures it will be treasured forever. Because of the time spent during this process of collaboration, there is a minimum 50% deposit must be made within seven days of the invoice being received for bespoke pieces. This deposit is non-refundable.
Once the deposit has been made, the making process will begin. The rest of the invoice must be paid before the piece is picked up or posted. Alternatively, the invoice can be paid in full within seven days of being received, which will also then start the making process. This payment is non-refundable.
Bespoke pieces are non-refundable and exchanges or refunds are not offered for change of mind. Currently, our turnaround time for bespoke pieces is approximately 5-6 weeks.
