As each piece is hand made with TLC, they can take up to 2-5 working days to make before shipping. If the piece is in stock, it will be posted as soon as possible. So please be patient :)
Please make sure you provide the correct shipping address at the checkout, once the order has been lodged with Australia Post, we cannot make any adjustments. Bella Clark jewellery is not responsible for items lost, stolen or damaged in the post.
All orders are posted using the Australia Post registered post service with signature on delivery. A tracking number will be provided and postage to anywhere in Australia is at a $10.90 flat rate. All international orders are a flat rate of $30.
Transit times for the Australia Post standard service range from 1 - 7 days depending on your location within Australia.
International shipping is lodged through Australia Post. Transit times for International orders are roughly 2-3 weeks but can vary due to customs clearance once it reaches your country. International shipments may be subject to import duties and taxes. Additional charges for customs clearance are the responsibility of the recipient. Bella Clark jewellery has no control over international duties and taxes nor can we predict what a country will charge.
Returns & Faulties
Pieces purchased online are non-refundable. All items are made to order and therefore exchanges or returns are not offered for change of mind.
If the piece is faulty, please email firstname.lastname@example.org with order number, an image of the actual piece and a description. If the piece has a manufacturing fault, a replacement will be made. A replacement cannot be made for items damaged with natural wear and tear or if they have been lost. Replacements can only be made within 30 days of purchase.
If the piece has been damaged by accident through wear and tear we can assess the piece to create the best outcome.
Please note these T&Cs can only be applied to piece purchased through the online store or via direct email and can not be applied to pieces sold at any of our stockists.