As each piece is hand made with TLC, they can take up to 2-5 working days to make before shipping. If the piece is in stock, it will be posted as soon as possible. So please be patient :)
Please make sure you provide the correct shipping address at the checkout, once the order has been lodged with Australia Post, we cannot make any adjustments. Bella Clark jewellery is not responsible for items lost, stolen or damaged in the post.
All orders are posted using the Australia Post registered post service with signature on delivery. A tracking number will be provided and postage to anywhere in Australia is at a $10.90 flat rate. All international orders are a flat rate of $30.
Transit times for the Australia Post standard service range from 1 - 7 days depending on your location within Australia.
Please remember each piece is handmade with TLC. Always treat your jewellery with care.
For a quick and easy way to clean your jewellery, use some warm soapy water with an old toothbrush.
To keep the stones clean, avoid wearing jewellery during moisturiser and make up application.
Due to the nature of some metals please keep in mind that the colour can slightly change over time. Sterling Silver can tarnish over time due to the nature of the material, especially if it isn't worn frequently. This tarnishing will disappear slowly with wear.
Please note Gold Plating is only a surface treatment and can wear away over time. To maintain Gold Plating, avoid water and wearing in the shower. Keep in a dry and secure place. If your gold plating seems to be fading, it can be re-plated at a small cost.
If you wanted more advice or had any specific questions on how to care for a particular piece please get in touch.
Returns & Faulties
Pieces purchased online are non-refundable. All items are made to order and therefore exchanges or returns are not offered for change of mind.
If the piece is faulty, please email firstname.lastname@example.org with order number, an image of the actual piece and a description. If the piece has a manufacturing fault, a replacement will be made. A replacement cannot be made for items damaged with natural wear and tear. Replacements can only be made within 30 days of purchase.
If the piece has been damaged by accident through wear and tear we can assess the piece to create the best outcome.
Please note these T&Cs can only be applied to piece purchased through the online store or via direct email and can not be applied to pieces sold at any of our stockists.